At Bobby McNeil, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your Canvas Shoulder Bag, we offer a straightforward and hassle-free return process. Please read our return policy carefully to understand your rights and how to initiate a return.
1. Eligibility for Returns
We accept returns of Canvas Shoulder Bags within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or altered in any way will not be accepted for return.
2. Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
- Custom or personalized items
- Items purchased on clearance or final sale
3. Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us Email our customer service team at [email protected] with your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
Step 2: Receive Return Authorization Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send back your item.
Step 3: Prepare Your Return Carefully pack the item in its original packaging, including all accessories, tags, and documentation. Clearly write the Return Authorization Number on the outside of the package.
Step 4: Ship Your Return Ship the return package to the address provided in the return authorization email. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that original shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
5. Exchanges
If you need to exchange your Canvas Shoulder Bag for a different color or style, please follow the return process above and indicate that you would like an exchange. Once we receive your returned item, we will process the exchange and ship the new item to you. Please note that exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you. Defective or damaged items must be reported within 7 days of delivery.
7. Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the item is defective or we made an error in your order. If you are returning an item because it is defective or we made a mistake, we will provide a prepaid return shipping label.
8. International Returns
For international orders, the same return policy applies. However, customers are responsible for return shipping costs, duties, and taxes. Please ensure you clearly mark the package as “Returned Goods” to avoid additional customs charges.
9. Contact Information
If you have any questions or concerns about our return policy or need assistance with your return, please contact our customer service team at:
Bobby McNeil
Email: [email protected]
We value your satisfaction and are here to help ensure your shopping experience with us is a positive one. Thank you for choosing Bobby McNeil for your Canvas Shoulder Bag needs. We appreciate your business and look forward to serving you again in the future.